Thank you for shopping with Black Strap Performance. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully, which applies to all purchases made through our website.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of delivery. If you are not satisfied with your purchase for any reason, you may request a refund within this period.
To be eligible for a refund:
- The product must be returned to us in its original packaging.
- You must provide proof of purchase (e.g., order confirmation or receipt).
Once the returned item is received and inspected, we will process your refund to the original payment method within 14 business days.
2. Return Shipping and Return Labels
To be eligible for a refund, the product must be returned to us. We will provide you with a prepaid return shipping label once your return request has been approved.
Please ensure the item is securely packaged for shipping, and use the provided label to return the product via the carrier specified. If you choose to use a different courier or shipping method, we will not be able to reimburse any associated costs.
3. How to Request a Return
To initiate a return, please contact us at:
Email: hello@blackstrapperformance.com
Please include:
- Your order number
- Reason for return
- Proof of purchase
Once we confirm your eligibility, we’ll send you a prepaid return label and detailed return instructions.
All returns should be sent to:
Black Strap Performance5 Les Anquetils
Le Squez Rd
St. Clement
Jersey
JE2 6AA
4. Damaged or Faulty Products
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery and we will arrange a replacement or a full refund at no additional cost to you.
5. Exemptions
We do not offer refunds or exchanges for:
- Items returned after 30 days from the delivery date
- Items that are not returned or have been damaged due to misuse, neglect, or improper care
Your statutory rights under UK and EU consumer protection laws are not affected by this policy.
6. Your Legal Rights (UK & EU Consumers)
Under the Consumer Contracts Regulations (UK) and EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods, for any reason. If you exercise this right, you must inform us in writing and return the product within 14 days. A full refund (including standard shipping costs) will be issued once we receive the goods.
Our 30-day money-back guarantee extends this right for your convenience.
7. Contact Information
For all refund or return enquiries, please contact us at: